Shipping policy

Shipping Policy

Thank you for shopping with Velvet Crown Co. We are committed to delivering your order as quickly and safely as possible.

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). During high-volume periods, processing times may be slightly extended.

Shipping Time & Rates
Shipping times vary based on your location and selected shipping method. Estimated delivery times will be provided at checkout. Shipping fees are calculated at checkout and are non-refundable.

Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

Incorrect Address
Customers are responsible for providing accurate shipping information at checkout. Velvet Crown Co. is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.

Lost or Stolen Packages
Velvet Crown Co. is not responsible for lost or stolen packages once marked as delivered by the carrier. If you believe your package is lost, please contact the shipping carrier directly using your tracking number.

Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at [your customer service email] with your order number and clear photos of the issue so we can assist you.

By placing an order with Velvet Crown Co., you agree to this shipping policy.